:root{
  --pk-bg:#f5f6f8;
  --pk-card:#ffffff;
  --pk-text:#1f2937;
  --pk-muted:#6b7280;
  --pk-line:#e5e7eb;
  --pk-green:#12805c;
  --pk-green-dark:#0f6a4d;
  --pk-blue:#1f5eff;
  --pk-red:#b42318;
  --pk-yellow:#a15c07;
  --pk-radius:18px;
  --pk-shadow:0 16px 40px rgba(15,23,42,.08);
}
*{box-sizing:border-box}
body{margin:0;background:var(--pk-bg);color:var(--pk-text);font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.5}
a{color:var(--pk-blue);text-decoration:none}a:hover{text-decoration:underline}
.pqr-shell{max-width:1120px;margin:0 auto;padding:28px 16px 48px}
.pqr-hero{background:linear-gradient(180deg,#fff,#fafafa);border:1px solid var(--pk-line);border-radius:var(--pk-radius);padding:30px;box-shadow:var(--pk-shadow);margin-bottom:22px}
.pqr-brand{display:inline-flex;align-items:center;gap:8px;font-weight:800;color:#111827;margin-bottom:18px}.pqr-brand:hover{text-decoration:none}
h1{margin:0 0 8px;font-size:clamp(28px,4vw,42px);letter-spacing:-.03em}h2{margin:0 0 16px;font-size:24px}h3{margin:0 0 10px;font-size:18px}.pqr-hero p{margin:0;color:var(--pk-muted)}
.pqr-grid{display:grid;grid-template-columns:1.3fr .7fr;gap:20px}.pqr-card{background:var(--pk-card);border:1px solid var(--pk-line);border-radius:var(--pk-radius);padding:22px;box-shadow:var(--pk-shadow);margin-bottom:20px}.pqr-card-muted{background:#fbfbfc}
.pqr-form{display:grid;gap:14px}.pqr-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}.pqr-field label{display:block;font-weight:700;margin-bottom:7px}.pqr-help{font-size:13px;color:var(--pk-muted);margin-top:5px}
input,select,textarea{width:100%;border:1px solid #d1d5db;border-radius:12px;padding:12px 13px;background:#fff;color:var(--pk-text);font:inherit}textarea{min-height:150px;resize:vertical}input:focus,select:focus,textarea:focus{outline:3px solid rgba(31,94,255,.15);border-color:var(--pk-blue)}
.pqr-check{display:flex;gap:10px;align-items:flex-start;font-size:14px;color:#374151}.pqr-check input{width:auto;margin-top:4px}.pqr-actions{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.pqr-btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:999px;background:var(--pk-green);color:#fff;font-weight:800;padding:12px 20px;cursor:pointer;box-shadow:0 8px 18px rgba(18,128,92,.18)}.pqr-btn:hover{background:var(--pk-green-dark);text-decoration:none}.pqr-btn-secondary{background:#111827}.pqr-btn-light{background:#f3f4f6;color:#111827;box-shadow:none;border:1px solid var(--pk-line)}.pqr-btn-danger{background:var(--pk-red)}
.pqr-alert{padding:13px 15px;border-radius:14px;margin:0 0 14px;border:1px solid}.pqr-alert-ok{background:#ecfdf5;border-color:#a7f3d0;color:#065f46}.pqr-alert-error{background:#fff1f2;border-color:#fecdd3;color:#9f1239}.pqr-alert-info{background:#eff6ff;border-color:#bfdbfe;color:#1e3a8a}
.pqr-status{display:inline-flex;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:800;background:#f3f4f6;color:#374151}.pqr-status-recibida{background:#eff6ff;color:#1d4ed8}.pqr-status-en_revision{background:#fff7ed;color:#c2410c}.pqr-status-respondida{background:#ecfdf5;color:#047857}.pqr-status-cerrada{background:#f3f4f6;color:#374151}
.pqr-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:12px 0}.pqr-meta div{background:#fafafa;border:1px solid var(--pk-line);border-radius:14px;padding:10px}.pqr-meta strong{display:block;font-size:12px;color:var(--pk-muted);text-transform:uppercase;letter-spacing:.05em}
.pqr-timeline{display:grid;gap:14px}.pqr-msg{border:1px solid var(--pk-line);border-radius:16px;padding:16px;background:#fff}.pqr-msg-admin{border-left:5px solid var(--pk-green)}.pqr-msg-usuario{border-left:5px solid var(--pk-blue)}.pqr-msg-head{display:flex;justify-content:space-between;gap:8px;color:var(--pk-muted);font-size:13px;margin-bottom:8px}.pqr-msg-body{white-space:pre-wrap}.pqr-attachments{margin:10px 0 0;padding-left:18px;color:var(--pk-muted)}
.pqr-table{width:100%;border-collapse:separate;border-spacing:0 8px}.pqr-table th{font-size:12px;text-align:left;color:var(--pk-muted);text-transform:uppercase;letter-spacing:.05em;padding:0 10px}.pqr-table td{background:#fff;border-top:1px solid var(--pk-line);border-bottom:1px solid var(--pk-line);padding:12px 10px}.pqr-table td:first-child{border-left:1px solid var(--pk-line);border-radius:14px 0 0 14px}.pqr-table td:last-child{border-right:1px solid var(--pk-line);border-radius:0 14px 14px 0}.pqr-table small{display:block;color:var(--pk-muted)}
.pqr-admin-nav{display:grid;grid-template-columns:auto 1fr auto auto;gap:12px;align-items:center;background:#111827;color:#fff;border-radius:18px;padding:14px 18px;margin-bottom:20px}.pqr-admin-nav a{color:#fff}.pqr-filter{display:flex;gap:10px;flex-wrap:wrap;margin:0 0 16px}.pqr-filter select,.pqr-filter input{max-width:240px}
.pqr-footer{margin-top:20px;color:var(--pk-muted);font-size:14px;text-align:center}.pqr-sic-link{display:inline-flex;align-items:center;gap:8px;color:#111827;font-weight:700}.pqr-sic-link img{height:28px;width:auto;display:block}
@media(max-width:760px){.pqr-grid,.pqr-row,.pqr-meta{grid-template-columns:1fr}.pqr-hero,.pqr-card{padding:18px}.pqr-table{display:block;overflow-x:auto}.pqr-admin-nav{grid-template-columns:1fr auto auto}.pqr-admin-nav span{display:none}}